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Arlington Public Schools Adult Education
 

Frequently Asked Questions

The following is a list of most commonly asked questions:

How do I create a new user account?
What courses do you currently offer?
How do I register for a course?
Which methods of payment do you accept online?
What is the cancellation policy if I am unable to attend?
How do I cancel a registration?
What do I do if I've lost my password?
How can I find out what courses I'm registered in?

Privacy Policy

The Arlington Community Learning Program respects your privacy and will make every reasonable effort to ensure the confidentiality and security of the information you provide. Personal information you provide during registration is not sold or disclosed to any outside entities. Arlington Community Learning, collects general information about your visit to its website to analyze trends, create summary statistics for determining technical design specifications, and monitor system performance. The collection of this information is intended to help the Arlington Community Learning Program deliver the best and most secure service possible.

How do I create a new user account?

In order to register for courses online, you must have an account with Arlington Community Learning. To create a new user account, click the Signup link on the Home page (or click here). When the New Account: Personal Information page opens, enter your personal information then click the Submit button to create a new account.

Note: you must have an email address to set up an account with us.

What courses do you currently offer?

Select one of the Lookup Courses links (in the left navigation bar) to see the list of courses we currently offer.

How do I register for a course?

To register for a course:

  1. Look Up Course - look up the course you want to enroll in on our Course Listing page.
  2. Add to Cart - click the Enroll Yourself button to start the registration process.
  3. Logon - log on to the system. Note: if you're already logged on, this step will be skipped.
  4. Select Course Options - select the course fee options (i.e. select registration fee, add optional fees), and enter additional information requested, if any (i.e. t-shirt size, etc.).
  5. Add More Courses - if you are enrolling in other courses, click the Enroll in Another Course button and repeat steps 1, 2, and 4. Otherwise, continue to step 6.
  6. Proceed to Checkout - once you have added all the desired courses to your Enrollment Cart, click the Proceed to Checkout button to continue the registration process.
  7. Make Payment - edit your personal information if necessary then click the Payment Service button to continue on to our Payment Service to make your payment.
  8. Registration Confirmed - when you are finished with the payment process, the Transaction Completed page is displayed notifying you that you are enrolled in the course(s). A confirmation email with the registration specifics is also sent to your email address. At this time, you can safely log off the system.

Which methods of payment do you accept online?

The Arlington Community Learning Program accepts Visa, Master Card, and Discover online.

What is the refund policy if I am unable to attend?

Refund Policy: You will receive a full refund if class is canceled by Arlington Community Learning. Refund requests received before the first class are subject to a 10% service charge (minimum $10.00). Refund/transfers before the second class (of a multiple session course) are subject to a 10% service charge, plus a prorated fee for each class held before receipt of request whether or not the participant attended. No refund/transfers after second class. No refund for single night class if you were unable to attend. Refunds for credit card purchases are credited back to your card. Refunds for classes purchased with a check, a check will be issued and mailed.

How do I cancel a registration?

You cannot cancel a registration online. To cancel a registration, you must contact:

Jeaneth Mercado
(703) 228-7200
jeaneth.mercado@apsva.us *

*Please include your full name and address, registration details for the course you want to cancel (i.e. course code, title, and dates) and a day time phone number where we can contact you.

What do I do if I've lost my password?

You can send a request for your password to be sent to your email address. Click here to send a request.

How can I find out what courses I'm registered in?

To see a list of courses in which you are enrolled, visit the Registration History page then click the appropriate button:
  • Upcoming Courses - view a list of your upcoming courses with dates and location
  • Completed Courses - view a list of completed courses with the hours/ceus/grades earned