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Frequently Asked Questions
The following is a list of most commonly asked questions:
How do I create a new user account?
What courses do you currently offer?
How do I register for a course?
Which methods of payment do you accept online?
What is the cancellation policy if I am unable to attend?
How do I cancel a registration?
What do I do if I've lost my password?
How can I find out what courses I'm registered in?
How do I create a new user account?
In order to register for courses online, you must have an account with Arlington Public Schools Adult Education. To create a new user account, click the Signup link on the Home page (or click here). When the New Account: Personal Information page opens, enter your personal information then click the Submit button to create a new account.
Note: you must have an email address to set up an account with us.
What courses do you currently offer?
Select one of the Lookup Courses links (in the left navigation bar) to see the list of courses we currently offer.
How do I register for a course?
To register for a course:
- Look Up Course - look up the course you want to enroll in (click here to access the Course Listing).
- Add to Enrollment Card - click the Add to Enrollment Card button on the Course Information page to start the registration process.
- Logon - log on to the system. Note: if you're already logged on, this step will be skipped.
- Select Course Fees - select the course fee options (i.e. select registration fee, add optional fees).
- Add More Courses - if you are enrolling in other courses, click the Add More Courses button and repeat steps 1, 2, and 4. Otherwise, continue to step 6.
- Register for Selected Courses - once you have added all the desired courses to your Enrollment Card, click the Register Now button to continue the registration process.
- Make Payment - enter your payment information then click the Submit Payment button.
- Registration Confirmed - the Registration Confirmation page now opens notifying you that you are enrolled in the course(s). A confirmation email with the registration specifics is also sent to your email address. At this time, you can safely log off the system.
***Important Note for those paying by Credit Card
The Wait page will be displayed to you while the system is waiting for credit card approval. DO NOT move away from this page (click you Back button, select another URL, etc.) until the process is completed. If you do, the approval process is aborted and you WILL NOT be enrolled in the course.
Which methods of payment do you accept online?
The Arlington Adult Education Program accepts Visa or MasterCard credit card payments online.
What is the refund policy if I am unable to attend?
Refund Policy: You will receive a full refund if class is canceled by Adult Education. Refund requests received before the first class are subject to a 10% service charge (minimum $5.00). Refund/transfers before the second class (of a multiple session course) are subject to a 10% service charge, plus a prorated fee for each class held before receipt of request whether or not the participant attended. No refund/transfers after second class. No refund for single night class if you were unable to attend. All refunds are issued with a check. Credit card registrations are also refunded via check.
How do I cancel a registration?
You cannot cancel a registration online. To cancel a registration, you must contact:
Jeaneth Mercado
(703) 228-7200
jmercado@arlington.k12.va.us *
*Please include your full name and address, registration details for the course you want to cancel (i.e. course code, title, and dates) and a day time phone number where we can contact you.
What do I do if I've lost my password?You can send a request for your password to be sent to your email address. Click here to send a request.
How can I find out what courses I'm registered in?
To see a list of courses in which you are enrolled, visit the Registration History page then click the appropriate button:
- Upcoming Courses - view a list of your upcoming courses with dates and location
- Completed Courses - view a list of completed courses with the hours/ceus/grades earned
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